Terms & Conditons

This website is operated by Woodland Ends. Throughout the site, the terms “we”, “us” and “our” refer to Woodland Ends. Woodland Ends offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Shipping:

We offer a flat rate shipping of $10 Australia wide, which includes tracking. All orders are posted from Gold Coast, Australia through Australia Post. Once your order has been shipped your tracking details will be sent to your nominated email on your order. Unfortunately at this time we only offer international shipping to New Zealand.

Our products are lovingly made by hand so please allow up to 4 weeks for order completion plus postage. If you require your order sooner then this, please contact us before you place an order with the date it is needed by to ensure the time frame can be met. Ready to ship items will be posted within 2 to 3 business days unless purchased with a made to order item. If purchased with a made to order item, all items will be posted once the made to order item is complete. If you would like your ready to ship item posted within the 2 to 3 business days please ensure you place a separate order from our made to order products. 

Please ensure your address is typed in correctly, all addresses will be directly copied from your order. If your order is returned to us due to incorrect information supplied or order not collected, you are responsible for paying the returning shipping costs. If you do find that you have supplied us with the incorrect address, please contact us immediately.

We are not responsible for any delays in shipping. If you order has not arrived based on the standard time frames for Australia Post, please contact the shipping provider and quote your tracking number. 

Refunds & Exchanges:

Please choose carefully as due to the nature of our products being made to order we do not offer refunds or exchanges for change of mind.

Due to the nature of timber, there may be natural imperfections in the wood. These are not faults and are what make each piece unique.

Please ensure all ensure all spelling is correct at the time of purchase as we do not offer refunds or replacements if names have been entered incorrectly. If you think you have made a mistake please contact us as soon as possible so we can change the spelling before completing your order.

As each set is handmade and unique, some details and colours may differ slightly from pictured. Colours may also appear different due to differences in computer monitors/mobiles.

We only offer exchanges or refunds if the product you have purchased is damaged or faulty. Please note that this does not include natural imperfections in the wood grain. While each of our products are carefully inspected before being packed with care, we recommend all customers inspect their order upon receiving them. If your product arrives damaged or faulty please contact us within 7 days of receiving your order and provide photos of the damage. All damaged or faulty products need to be returned to us and inspected before a credit, exchange or refund is issued.

If the item has been damaged in transit, Australia Post requires you to present the damaged item to your local Australia Post Office for compensation. We are unfortunately unable to make a claim on your behalf. More information can be found on the Australia Post website on how to claim damaged parcels.

Please note any refunds issued upon the return of products will be less restocking fees, discounts and shipping charges. All return shipping costs are payable by the customer.

Promotional Codes & Store Credit:

Promo codes and store credit must be applied to your order at time of checkout in order to qualify for a promotion. Promotional discounts and store credit cannot be applied once the order has been submitted or to an existing order.

Store credit must be used within 3 months of winning, after this time the amount is non redeemable. The full credit amount can only be used in one transaction and any remaining amount is forfeited. Credit can not be used in conjunction with a sale code for a further discount.

Copyright:

All products, included, but not limited to, the design concept, shape, elements and aesthetics are the property of Woodland Ends and as such protected by Australian Copyright Act 1968.  

All of our designs, images, photographs, logos, text, HTML code or other intellectual property that is available on our website or on social media is the copyright of Woodland ends at all times.

Any unauthorised reproduction or copying of our products may result in legal action being taken.

Prices for our products are subject to change without notice.

While our bookends are made to hold your children's precious books, they are not designed to be used as toys so please keep bookends and shelf figures out of reach of children. 

Customer satisfaction is important to us, so if for any reason you are not fully satisfied with your purchase please contact us.